Refund Policy

At Elmatick Electric, customer satisfaction is our priority. This Refund Policy outlines the terms and conditions under which refunds may be issued.

1. Eligibility for Refunds

• Refunds are applicable only for products purchased directly from Elmatick Electric.
• To be eligible, the product must be unused, in its original packaging, and accompanied by proof of purchase.
• Refund requests must be made within 7 days of purchase.

2. Non-Refundable Items

• Custom or special-order products.
• Products that have been installed, used, or damaged due to customer handling.
• Clearance or final sale items.

3. Refund Process

• To initiate a refund, contact our customer service team at contact@elmatikelectric.com or +91-9876543210.
• Once your request is approved, you will receive instructions for returning the product.
• After we inspect the returned item and confirm it meets refund criteria, the refund will be processed.

4. Refund Method

• Refunds will be issued to the original payment method used at the time of purchase.
• Please allow 6-7 days for the refund to appear in your account.

5. Shipping Costs

• Shipping fees are non-refundable unless the refund is due to a product defect or error on our part.
• Return shipping costs are the responsibility of the customer unless otherwise agreed.

6. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us immediately.
• We will arrange for a replacement or refund upon verification of the issue.

7. Changes to Policy

Elmatick Electric reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on our website.

8. Contact Us

For questions or assistance with a refund, please contact us:
Email: contact@elmatikelectric.com
Phone: +91-9876543210

We appreciate your trust in Elmatick Electric and are committed to providing a seamless experience.